Touchstone Remodelers, LLC: Company Profile and Strategic Analysis

1. Business Identity & Core Profile

Name & Location Touchstone Remodelers, LLC is a premier residential remodeling contractor headquartered at 2214 Distribution Circle, Silver Spring, Maryland 20910. Nestled in the heart of Montgomery County and strategically located to serve the entire Washington, DC metropolitan region, the firm enjoys proximity to key urban, suburban, and historic neighborhoods across Maryland, Northern Virginia, and the District of Columbia. Touchstone’s physical location underscores its regional accessibility and supports its active involvement in high-end remodeling projects throughout the tri-state area.

Nature of Business Touchstone Remodelers is a fully insured, full-service remodeling contractor known for its commitment to excellence, transparency, and personalized client engagement. The company specializes in high-end residential renovation, from complex whole-home transformations to targeted luxury upgrades. Unlike firms that rely heavily on subcontractors, Touchstone emphasizes in-house project control. The firm handles each job with a tailored approach—delivering not only renovations but transformative living experiences aligned with each homeowner’s vision. This personalized care and detailed attention have positioned Touchstone as a standout leader in the regional home renovation industry.

Key Contact Prospective clients, partners, and community stakeholders can connect with Touchstone Remodelers directly at their main line: 202-738-1993. Whether discussing project scoping, budget considerations, or consultation requests, clients are met with a responsive and professional team that prioritizes clarity and timeliness in communication.

2. Founding & Leadership

Founder Touchstone Remodelers was founded in 2011 by Ben Srigley, a master carpenter with deep expertise in high-end residential construction. Srigley’s foundational vision for the company centered on integrity, craftsmanship, and relationship-driven remodeling. With years of hands-on experience and a keen understanding of both traditional building techniques and contemporary aesthetics, Srigley built Touchstone with the belief that every project should be a partnership between contractor and client. His leadership style remains deeply involved; it’s not unusual to find him directly engaged in site visits, quality inspections, or team mentorship.

Leadership Culture Touchstone’s leadership is anchored in a culture of trust, accountability, and precision. At its core is the principle that remodeling is not just about construction—it’s about building lasting relationships and homes that endure. Every site Touchstone manages is staffed or overseen exclusively by Touchstone employees. Subcontractors are used sparingly and only under close supervision. Importantly, all subcontractors are required to be fully insured for both liability and workers’ compensation. This rigorous oversight model ensures consistency in quality and reduces client risk, helping maintain the firm’s exceptional standards.

3. Service Scope, Expertise & Markets

Core Services Touchstone Remodelers specializes in comprehensive residential remodeling services, with an emphasis on upscale home transformations. Core service offerings include:

• Kitchen Renovations: Designing and delivering gourmet kitchens with custom cabinetry, premium countertops, and integrated smart appliances.
• Bathroom Remodeling: Spa-quality bathrooms with features like walk-in showers, luxury tubs, radiant floor heating, and custom vanities.
• Basement Finishing: Transforming underutilized spaces into entertainment hubs, guest suites, or home gyms.
• Master Suites: Creating custom master retreats that include expanded closets, sitting areas, and luxury en-suite bathrooms.
• Whole-Home Renovations: Managing complex projects that require seamless coordination across multiple spaces and systems.

Specialized Services Beyond standard remodeling, Touchstone demonstrates expertise in highly specialized renovations and installations, including:

• Historic Building Preservation: Carefully preserving original architecture while upgrading infrastructure.
• Accessory Dwelling Units (ADUs): Designing and building compact, independent living spaces ideal for in-laws, guests, or rental income.
• Home Additions & Expansions: Seamlessly integrating new spaces into existing home footprints.
• Porches, Sunrooms & Rooftop Decks: Enhancing indoor-outdoor living with beautifully constructed extensions.
• Energy Efficiency Upgrades: Incorporating insulation, window replacements, and high-efficiency HVAC.
• Outdoor Kitchens & Entertainment Areas: Creating custom exteriors for gatherings and dining.
• Radiant Floor Heating Systems: Offering comfort-driven heating installations ideal for upscale homes.

Service Reach Touchstone Remodelers operates across a broad and affluent customer base in the Washington, DC metro area. Their coverage includes high-demand neighborhoods such as Bethesda, Chevy Chase, Rockville, Takoma Park, Wheaton, and College Park, as well as urban homes in Washington, DC and select markets in Northern Virginia. These areas are known for architectural diversity, aging housing stock, and discerning homeowners—making them ideal for the firm’s level of craftsmanship and service.

4. Operational Practices and Technology

Project Management Touchstone Remodelers embraces a modern, agile approach to project management that supports both team collaboration and client transparency. Internally developed software solutions and cloud-based platforms allow for seamless scheduling, materials tracking, budget management, and team communications. Clients receive access to these systems through dedicated portals, enabling them to view timelines, change orders, progress photos, and financial summaries in real time.

Craftsmanship & Team Structure The company employs a carefully selected group of skilled artisans, many of whom have worked with Touchstone for years. This team continuity ensures shared standards and communication efficiency. Unlike firms that rotate crews or outsource heavily, Touchstone’s model focuses on internal accountability. All team members are held to exacting quality standards, and their pride in craftsmanship is reflected in every finished product. Whether executing intricate tile work or replicating historical millwork, the attention to detail is evident and consistent.

5. Reputation & Client Perception

Online Reviews & Ratings Touchstone Remodelers enjoys a near-flawless reputation across multiple review platforms:

• Chamber of Commerce: 5.0-star average from 114 verified reviews.
• Birdeye: 5.0-star rating from 115 user reviews.
• Yably: Aggregated 5.0 score across platforms.
• Houzz: Perfect 5.0 from multiple clients, especially in design-forward projects.

These reviews consistently highlight the firm’s professionalism, responsiveness, attention to detail, and value alignment with client expectations.

Client Testimonials One client, J. Oko, summed up the experience:

“Their thoughtfulness and attention to detail are amazing… extremely responsive and true to their word… fair‑priced and stuck to the budget.” Others emphasize how Touchstone is “on-time, communicative, and masterful with materials,” particularly when integrating new designs into historic properties without losing character.

6. Industry & Local Competitive Landscape

Market Context Touchstone Remodelers operates in one of the most competitive remodeling markets in the country. The DC-metro area is home to numerous established firms, many vying for affluent clientele. These competitors range from boutique design-build studios to large general contractors. This dynamic landscape makes differentiation essential.

Comparative Advantage What separates Touchstone Remodelers is a blend of artisan-level execution and operational integrity. While many firms prioritize scale or cost leadership, Touchstone opts for selective client engagement—preferring quality over quantity. Their refusal to compromise on project supervision, alongside unmatched customer satisfaction scores, positions the firm as a premium service provider. Clients consistently cite transparency, integrity, and cleanliness as additional distinguishing factors.

7. Financial & Legal Footprint

Business Records & Licensing Touchstone Remodelers is listed with Dun & Bradstreet and registered under residential building construction. Its principal, Benjamin Srigley, is the key decision-maker and license holder. The company maintains an active roster of contractor licenses, including but not limited to:

• License 410512000088
• License 420314000083

These licenses reflect the firm’s multi-jurisdictional capability and ensure compliance with regional building codes and safety regulations.

Recent Permit Activity According to BuildZoom, Touchstone has been actively engaged in permitted projects, including:

• Kitchen remodels involving structural adjustments (e.g., removal of non-load-bearing walls).
• Lighting and HVAC upgrades as part of larger renovation efforts.

BuildZoom Score Currently, Touchstone’s BuildZoom score ranks below the top 50% of Maryland contractors. However, this may be more reflective of limited permit data uploads rather than performance issues, especially given the stellar client reviews elsewhere.

Legal Note – Bankruptcy Filing (2023) In April 2023, Touchstone Remodelers filed for bankruptcy in the District of Columbia (case 1:23‑bk‑00116). While this event signals a past financial challenge, its long-term impact is mitigated by the firm’s recovery efforts and continued high customer ratings. For prospective clients and stakeholders, the key lies in understanding how Touchstone has since addressed the issue—through financial restructuring, improved project controls, and proactive client communication.

8. Best Practices & Strategic Insights

directly drives referrals and reinforces brand authority. | | Licensing & Compliance | Keep licenses updated and visible to prospective clients. Build confidence through documentation and state registry visibility. | | Risk Communication | Proactively explain and contextualize past legal/financial issues, including bankruptcy filings. Present mitigation steps clearly. |

9. Growth Paths & Recommendations

Marketing & Branding Leverage storytelling by showcasing client case studies, “before and after” photo galleries, and spotlight features on unique historic restorations. Focus on authenticity, craftsmanship, and transparency. Share content regularly across social platforms, YouTube, and Houzz. Invest in SEO to capture luxury remodeling keywords specific to DC-area ZIP codes.

Geographic Expansion Strategically target nearby affluent zip codes for growth—such as Great Falls, VA; Potomac, MD; and Northwest DC neighborhoods. Use hyperlocal campaigns with testimonials from nearby clients to build credibility in new markets.

Digital Platform Innovation Enhance client portals to include real-time dashboards for budget tracking, material lead times, inspection dates, and milestone completions. Provide mobile access and automatic alerts to clients for key updates.

Reputation Management Continue to cultivate five-star reviews across trusted platforms like Houzz, Google, and Birdeye. Encourage satisfied clients to leave reviews immediately post-project, and respond to every review (positive or negative) with professionalism and care.

Risk Communication Strategy Address the 2023 bankruptcy proactively when asked: explain the factors, what was learned, and how the company has adapted. Clients value transparency and recovery stories that demonstrate resilience and evolution.

Service Diversification Explore new revenue streams by offering:

• Interior design consultations
• Custom cabinetry/furniture production
• Post-renovation maintenance plans
• Affordable ADUs tailored to growing multi-generational housing needs

Summary Recap

Touchstone Remodelers, LLC exemplifies the modern remodeling firm: rooted in traditional craftsmanship, supported by cutting-edge management tools, and built on trust. Since its founding in 2011 by Ben Srigley, the company has delivered hundreds of successful, high-end projects throughout the DC-metro area. Its consistent five-star ratings reflect a culture of excellence and personalized service that few competitors can match.

Despite a bankruptcy filing in 2023, Touchstone has continued to earn community trust and maintain its reputation as a go-to remodeling firm for clients who value detail, accountability, and beauty. As the company looks ahead, its blend of operational strength, skilled artisanship, and community commitment positions it for thoughtful, sustainable growth across both familiar and emerging markets.