Our commitment to privacy
The information we collect
When you visit our website or contact us by email or telephone you may choose to provide us with personally identifiable information, for example your name, company name, email address, and phone number (“Information”). You may provide us with Information in several ways:
– by supplying us with the Information as listed above, on an individual basis by completing a form on our website or applying for a job; and
– by corresponding with us by email, in which case we may retain the content of your email messages together with your email address and our responses.
Our website also collects non-personally identifiable information about you, such as the server your computer is logged onto and your browser type.
You must be at least 18 years old to use our website and/or services and Touchstone will not collect any information from anyone under the age of 13.
We may use third party vendors to track and analyze website data or automated devices and applications, such as Google Analytics, to evaluate usage of our website. We may also use other analytic means to evaluate our services. We use these tools to help us improve our services, performance, and user experiences. We do not share your personal information with these third parties.
We will abide by any “do not track” technology that you may choose to utilize, although, as described above with cookies, such technology may negatively affect the functionality of the website.
How we use your personal information
When you provide personal information to us, we will use it for the purposes for which it was provided as stated at the point of collection (or as is obvious from the context of collection). Examples of the types of use are given in the ‘information we collect’ section above. The legal basis for processing your data is based on our legitimate interest to do so in accordance with the context in which it was provided or based on your consent.
We may also use your data to contact you with information about Touchstone Remodelers’ business and services and other information that may be of interest to you. You can let us know at any time if you no longer wish to receive these communications by contacting us or by following the unsubscribe instructions contained in the communication.
Our website does not collect or compile personal information for dissemination or sale to outside parties for consumer marketing purposes, or host mailings on behalf of third parties.
Removal of Voluntarily Given Information: If you have previously provided certain information to Touchstone and you desire to remove such information from its databases, or if you do not wish for your information to be disclosed to third parties, you may contact us at [email protected] to remove such information.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have implemented generally accepted standards of physical, electronic, and operational procedures to safeguard and secure the information we collect online. Unfortunately, no data transmission over the Internet is 100% secure. While we strive to protect your Information, we cannot ensure or warranty the security of any such Information.
Disclosure of your information
Touchstone Remodelers may disclose your personal information to third-party service providers who process information on Touchstone Remodelers’ behalf, or to government bodies and law enforcement agencies, where this is necessary to meet the purpose for which you submitted the information, or where we are required to do so by law. By submitting personal information to Touchstone Remodelers’ website, the visitor is providing explicit consent to the transfer of such information for the fulfillment of their voluntary requests.
Sensitive personal information
Should you apply for a job with Touchstone Remodelers you may provide us with information about yourself, including educational and employment background; job or career interest data; benefit choices; and other information by answering questions or tests. Job applications are supported and managed using third-party services that are also connected to our website.
Otherwise, we ask that you not send us or disclose any sensitive personal information (for example, social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) on or through our website or via other means.
If we change our privacy policies and procedures, we will post those changes on our website or otherwise notify you to keep you aware of what information we collect, how we use it, and under what circumstances we may disclose it.
Touchstone Remodelers has a legal obligation to ensure that your information is kept accurate and up to date. Please assist us to comply with this obligation by ensuring that you inform us of any changes to your information.
You may also have certain rights under the Data Protection Laws with respect to your personal data. Such rights may include, but are not limited to, the right to request access to your personal data, that your personal data be corrected or deleted, to restrict the processing of your personal data, or to object to processing of your personal data. To exercise such rights, you may contact us at [email protected]
Specifically, and without limiting your rights under the Data Protection Laws, you may do any of the following:
- Request access to your personal data to be able to correct, amend, or delete such personal data where it is inaccurate or has been processed in violation of the Privacy Shield Principles;
- Request that your personal data not be used for a purpose that is materially different from the purposes for which it was originally collected or for purposes subsequently authorized by you; or
- Request that we do not disclose your personal data to third parties (other than those that are acting as our agent to perform tasks on our behalf, such as payment and data processors).
Where the GDPR applies, EU residents and individuals have certain rights with regard to their Personal Information. Similarly, California residents have such rights under the CCPA (to the extent applicable). Those rights include:
- Right access your Personal Information – you can ask us to confirm whether or not we have your Personal Information, and if so, you can ask for a copy of your information; right to correct your Personal Information – you can ask us to correct any of your Personal Information, which is incorrect, after verifying the accuracy of the data first;
- Right to erase your Personal Information (“the right to be forgotten”) – you can ask us to erase your Personal Information if you think we no longer need to use it for the purpose we collected it from you. You can also ask for such erasure in any case in which the process of your data was based on your consent and no other legal ground exists, or where we have used it unlawfully or where we are subject to a legal obligation to erase your Personal Information. Any request for such erasure will be subject to our obligations under the law (e.g. our obligation to keep some records for tax or customs purposes);
- Right to restrict our use of your Personal Information – you can ask us to restrict our use of your Personal Information when you contest the accuracy of the data, the processing was unlawful but you prefer restriction over erasure, we no longer need the data but you need it to establish a legal claim or defense, or you object to the processing pending verification of whether we can process the data on other legal grounds.
- Right to object to how we use your Personal Information – you can object to any use of your Personal Information in which we have justified by legitimate interest if you believe your fundamental rights and freedoms to data protection outweigh our legitimate interest in using the information;
You also have other rights, which include:
- You can always require us to refrain from using your data for direct marketing purposes;
- You can ask us to transfer your information to another organization and/or provide you with a copy of your Personal Information (“Portability Right”);
Additionally, we will do our best to fulfill your request but may not always be able to so. For example, if the fulfillment of a right would impact the duty of confidentiality we owe to others, or if we are otherwise legally entitled to deal with the request in a different way. In addition, not all rights apply in every jurisdiction, and so we may not be obligated to satisfy your requests. However, we encourage you to contact us with any such request, and we will be happy to assist you.
If any provision of this Policy is found to be invalid by any court or body having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Policy, which shall remain in full force and effect. Touchstone’s failure to enforce any term of this Policy shall not be deemed as a waiver of such term or otherwise affect Touchstone’s ability to enforce such term at any point in the future. This Policy is the entire agreement between you and Touchstone and supersedes all prior or contemporaneous negotiations, discussions or agreements between you and Touchstone about the Site. The proprietary rights, disclaimer of warranties, representations made by you, indemnities, limitations of liability and general provisions shall survive any termination of this Policy.
Last updated September 10, 2021